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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.44

If you continue to experience problems, contact cPanel Support.

Overview

This document describes steps to take if you suspect that your cPanel & WHM license does not function properly.

Verify your license

If you suspect that your cPanel & WHM license does not function properly, perform the following steps:

  1. Run either of the following commands from your server’s command line interface:

    curl -L http://cpanel.net/showip.cgi
    lynx -dump http://cpanel.net/showip.cgi
  2. Visit the cPanel License Verification page.
  3. Enter the IP address that you obtained in step 1. Our website will display the status of your license.

    Note:

    If your server’s IP address does not match the IP address on your license, contact cPanel Customer Service for further assistance.

  4. If your IP address matches the license, and you still experience problems, run the following script to verify your license:

    /usr/local/cpanel/cpkeyclt
  5. After the script runs, the command line will display no messages if it works properly. If it takes longer than a few seconds, you may have connectivity issues.
  6. If the /usr/local/cpanel/cpkeyclt script fails, ensure that our licensing servers resolve. To test that you can resolve our servers. use the following command:

    host auth.cpanel.net


    You may also need to ensure that the time and date of the server are not set too far into the future or past.

If you continue to experience problems, contact cPanel Support .