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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.44

Is it possible for the root user to access a cPanel account without the help of WHM?

You can grant the root user access to a cPanel user account with the Accounts that can access a cPanel user account option in the WHM Tweak Settings interface (Home >> Server Configuration >> Tweak Settings). This setting grants the root user access to a cPanel account by default.

Is there a website builder in the cPanel interface ?

Yes, it is called WordPress®. To install WordPress on your server, navigate to cPanel's Site Software interface (Home >> Software/Services >> Site Software) and select WordPress.

There are also several optional content management systems which your web host can install with WHM's Tweak Settings - cPAddons Site Software interface (Home >> cPanel >> Install cPAddons Site Software). Your web host must enable this option for you to access these content management systems.

What should I do when my cPanel interface will not display?

You should contact your web hosting provider so that they can determine the cause of the issue or escalate the issue to us.

If you get your license directly from cPanel, contact our support department.

I receive a 'Cannot Read License File' message when I enter my cPanel interface. What can I do?

Contact your system administrator so they can update the license file on the server.

If you cannot solve this issue, you can also open a support ticket.

How do I change my password in cPanel?

If you remember your old password, you can change your password in cPanel's Change Password interface (Home >> Preferences >> Change Password).

If you forget your password, your web host can reset it for you in WHM.

You can also reset your password via email if your web host enables the Email password reset setting in the Tweak Settings interface (Home >> Server Configuration >> Tweak Settings).

How can I manage multiple domains through one cPanel account?

To manage multiple domains with one cPanel account, you can use addon domains.

  • Your account will have a main domain associated with it in order to keep track of the account.
  • You can add more domains with the Addon Domains interface ( Home >> Domains >> Addon Domains).
  • Add the domains outside of your public_html directory in order to keep track of them easily.

My website asks for a username and password when I try to view it. How do I remove or change this?

Navigate to cPanel's Password Protect Directories interface (Home >> Security >> Password Protect Directories). In this interface, you can modify the password protection settings for your domain.

If your main domain asks for a password, modify the settings for the public_html directory.

I need to create a login on my website. How do I accomplish this?

To create a login on your website, use cPanel's Password Protect Directories interface (Home >> Security >> Password Protect Directories). Enable password protection and then add the users to whom you wish to grant access.

How do I customize my error pages?

You can customize your error pages with cPanel's Error Pages interface (Home >> Advanced >> Error pages).

How can I back up my complete website to a drive on my computer?

How can I forward my old website to my new site?

You can do this with a redirect. To set up a redirect, perform the following steps:

  1. Log in to your old site's cPanel interface.
  2. Navigate to cPanel's Redirects interface. (Home >> Domains >> Redirects).
  3. Set the old site's index page to redirect to the new site's index page.

If you wish for the old site and the new site to go to the same place, but you have not yet set up the new site, you can use a parked domain. A parked domain allows you to add a second domain name to your account that goes to the same website.

Can I add or translate a language for the cPanel interface that is not included by default?

A system administrator can edit a locale with WHM's Edit a Locale interface. (Home >> Locales >> Edit a Locale).

For more information, view the steps to create and edit a non-standard locale in WHM.


I cannot access my databases!

If you cannot access your databases, perform the following steps to reset your cPanel account's password:

  1. Navigate to cPanel's Change Password interface (Home >> Preferences >> Change Password).
  2. Select the Synchronize MySQL password checkbox. 
  3. Change the password.
  4. Click Change your password now!