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This document is for a previous release of cPanel & WHM. To view our latest documentation, visit our Home page.

For cPanel & WHM 11.48

(Home >> Server Contacts >> Contact Manager)


This interface allows you to specify when your server sends notifications for each communication method, and the priority of each type of alert.


  • Your server uses the system contact information for notifications.
  • To modify the system contact information, click Change Alert Destinations, or use the Basic cPanel & WHM Setup interface (Home >> Server Configuration >> Basic cPanel & WHM Setup).

Set your alert preferences

To set your alert preferences, perform the following steps:

  1. Use the Alert Contact Priority Assignment section to specify the lowest alert priority that you wish to receive for each notification method. To disable a notification method, select Disabled.


    For example, if you wish to receive email alerts about events that use the High priority type, select the High button next to Email.

  2. Use the Alert Priority Assignment section to assign a priority level to each event. To disable notifications for an event type, select the Disabled option.

  3. Click Save.

Types of events that trigger an alert

The following table describes the events that trigger each type of alert:

Alert typeEvent that triggers your server to generate the alert
Account CreationA user creates an account.
Account RemovalA user removes an account.
Account SuspensionsA user suspends an account.
Account UnSuspensionsA user unsuspends an account.
Account Upgrades/DowngradesA user modifies the package for an account, or uses WHM's Upgrade/Downgrade an Account interface (Home >> Account Functions >> Upgrade/Downgrade an Account).
Altered RPMs CheckThe /scripts/check_cpanel_rpms script finds altered RPMs.
AppConfig registration notificationscPanel & WHM registers an application with AppConfig.
Bandwidth LimitsAn account exceeds its bandwidth limit.
Branding MigrationcPanel & WHM migrates a custom branding to the new version.
cPanel Backup

WHM generates a backup.


This event does not apply to cPanel account backups that a cPanel user generates.

cPanel Backup Destination DisabledA user disables a backup destination.
cPanel Configuration CheckscPanel & WHM cannot find the /var/cpanel/cpanel.config file, and also cannot find the cpanel.config.cache file.
cPanel Required Perl Module Auto InstallscPanel & WHM requires a Perl module that the /usr/local/cpanel/scripts/upcp script fails to install.
cPHulkd Notifications

cPHulk generates an alert. cPHulk is cPanel & WHM's brute force protection feature.


  • The system will send a notice only once in a 24-hour window for a specific username, service, and IP address combination.
  • This option is not available if cPHulk is disabled.
Disk Integrity CheckcPanel & WHM checks the integrity of a hard disk.
Disk Quota Check

A user or reseller caused a disk quota warn or critical state.

The Disk Quota Check notification threshold is configured in the Tweak Settings - Notifications interface (Home >> Server Configuration >> Tweak Settings).

Forced Disable of Digest AuthA user or cPanel & WHM disables the Web Disk Digest Authentication feature.
Generic NotificationsAny event that generates an alert and is not in this list.
IP Address DNS CheckcPanel & WHM runs the /usr/local/cpanel/scripts/ipcheck script.
Kernel Crash CheckcPanel & WHM finds specific errors in the output of the dmesg command.
Kernel Version CheckcPanel & WHM checks the version of your server's kernel. This event will not generate alert notifications.
Notification of New Addon DomainsA user creates an addon domain.
Recently Uploaded Cgi Script MailcPanel & WHM detects that a user uploaded a mail-capable script via FTP to the user's home directory.
Root Compromise CheckscPanel & WHM detects that your server's root account is compromised.
Root login notificationscPanel & WHM detects a log in with the root account.
Service interruption (ChkServd)cPanel & WHM detects that a service has failed, recovered, or timed out.