We have a new documentation site for cPanel & WHM! You can find our new documentation site at docs.cpanel.net.
We will continue to maintain our API documentation on this server.
For cPanel & WHM version 11.50
(Home >> Transfers >> Copy an Account From Another Server with Account Password)
This interface attempts to copy an account from a remote server with a non-
The following features must exist on the remote server:
An unmodified cPanel configuration.
If you experience problems with session timeouts, increase the number of seconds in the Number of seconds an SSH connection related to an account transfer may be inactive before timing out setting in the System section of WHM's Tweak Settings interface (Home >> Server Configuration >> Tweak Settings).
In this section of the interface, select whether to use the Restricted Restore feature or to copy reseller privileges.
In this section of the interface, specify information about the server that currently hosts the account. To do this, perform the following steps:
FQDN example —
In the Username to copy text box, enter the username that owns the site.
In the User's password text box, enter the user's password.
If you wish to give the account a dedicated IP address on the target server, select the Give new account an IP address checkbox.
After you make your selections, click Copy Account to begin the transfer process. The Account Transfer interface will appear.
When you use WHM to copy an account from another server, the system automatically queries the remote server to determine whether streaming is a viable option.
Streaming provides a faster and less resource-intensive transfer of accounts between cPanel & WHM servers.
The streaming process occurs as follows:
pkgacctutility packages and transfers the account without the home directory on the remote server.
To enable streaming transfers, the following must be true:
2087if you prefer to use SSL).
root-level privileges on the remote server's WHM interface.
Because of changes to the backup system and other system features (for example, Horde), several compatibility issues exist in the restoration process.
In cPanel & WHM version 11.42 and later, the system restores MySQL® and PostgreSQL databases to the account, but the system does not restore the user's password and it locks the user out of the databases.
To refresh the user's privileges and restore access, the user must navigate to cPanel'sinterface (Home >> Databases >> phpPgAdmin) or cPanel's interface (Home >> Databases >> phpMyAdmin).
Because Horde uses SQLite in cPanel & WHM version 11.50, you cannot restore Horde data from version 11.50 to a server that runs cPanel & WHM version 11.48 or earlier.
In cPanel & WHM version 11.48 or earlier, Horde uses MySQL.