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For cPanel & WHM version 11.52

(Home >> Transfers >> Review Transfers and Restores)


This interface allows you to review your server's transfer and restore logs.

Transfer logs

This interface displays transfers that use the current transfer system in the Transfer Session Logs section. The interface displays transfers that use WHM's Restore a Full Backup cpmove File interface (Home >> Backup >> Restore a Full Backup/cpmove File ) in the Legacy Transfer Logs section.

The Completed Sessions section contains the finished transfer sessions, while the Pending Sessions section contains in progress or stalled sessions.


  • The /usr/local/cpanel/logs/backup_restore_manager_log file is the restoration process's log file.
  • The /usr/local/cpanel/logs/backup_restore_manager_error_log file is the restoration process's error log.

Log rotation

If no activity occurs in a pending transfer for two hours, the system sets the transfer to failed. The system sets all pending logs to failed after 30 days.

The xferdebug touch file

If you cannot resolve your transfers' issues via the standard transfer and restore logs, read our Touch File for Additional Transfer and Restore Log Diagnostic Entries documentation.

Session information

The session transfer tables display the following attributes:

SessionThe transfer's session ID.

The process that initiated the transfer.

Source HostThe server's hostname from which the system transferred the account.
Start Time

The transfer session's start time, in YYYY-MM-DD hh:mm:ss format.



End TimeThe transfer session's end time, in YYYY-MM-DD hh:mm:ss format.

You can perform the following actions:

  • Review — examine the account transfer interface for a completed transfer or an account restore interface for a completed restore. The summary interface includes links to the transfer and restore logs.
  • View — examine the log file for a transfer or restore that is pending or in progress. This can help you to diagnose and resolve issues.
  • Cancel — cancel a pending transfer or restore.

Account interfaces

Click on the Review or View link for a transfer. The  Account Transfer interface will appear.

Click on the Review or View link for a restoration. The Account Restore interface will appear.