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  • Create a New Account - Domain Information
For cPanel & WHM version 80.

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(WHM >> Home >> Account Functions >> Create a New Account)



The Domain Information section of the Create a New Account interface defines basic settings for a user’s account.


For steps to create a default page that the system will generate each time that you create a new domain, read our Skeleton Directory documentation.

Domain Information

To set up the domain, perform the following steps:

  1. Enter the domain name for the new account in the Domain text box (for example,


    • You can create a user to represent a subdomain of a domains that you own. For example, if you own the domain, you could assign the subdomain to a new account for the username user.
    • You cannot create a separate account for the www. subdomain of a domain. The system automatically drops the www. from the user account name.
  2. Enter the username for the new account in the Username text box.
    • You must choose a unique username that contains 16 characters or fewer.
    • The username must contain only letters and numbers.
    • The username cannot start with a number or the string test.
    • If you plan to use MySQL or PostgreSQL as a database engine, the first eight characters must be unique on the system to prevent issues with database prefixing and account transfers. However, this restriction does not apply to servers that run MariaDB.


      You can disable database prefixing with the Add prefix to names of new databases and database users option in the SQL section of WHM's Tweak Settings interface (WHM >> Home >> Server Configuration >> Tweak Settings).

    • For more information about username restrictions, read our Reserved, Invalid, and Misconfigured Usernames documentation.
  3. Enter and confirm the new password in the appropriate text boxes.


    • The system evaluates the password that you enter on a scale of 100 points. 0 indicates a weak password, while 100 indicates a very secure password.
    • Some web hosts require a minimum password strength. A green password Strength meter indicates that the password is equal to or greater than the required password strength.
    • Click Password Generator to generate a strong password. For more information, read our Password & Security documentation.

  4. Enter the main contact email address for the new account.
  5. Continue to the Package section.

New users need the username and password that you enter here in order to log in to their cPanel accounts.


When you create an addon domain, parked domain, subdomain, or main domain, the system will attempt to automatically secure that domain with the best-available existing certificate. If no certificate exists, the system will generate a self-signed certificate to secure the new domain. If AutoSSL is enabled for the account that owns the new domain, the system will add a request for an AutoSSL certificate to secure the new domain and install it when available.

Additional documentation

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