(Dashboard >> Support >> View Open and Closed Requests)
The View Open/Closed Requests feature directs you to the cPanel Customer Portal interface, and displays information for your support tickets.
The key at the top of the interface displays whether the ticket is customer service-, sales-, or support-related, as well as whether the ticket awaits a response from you or from cPanel.
The Open Requests interface displays the following information:
The type of request submitted to cPanel Support:
The action you can perform with the open request:
To view closed requests older than 180 days, click View tickets from the last 360 days below the Closed requests table header.
The Closed Requests interface displays the following information:
The actions you can perform with the closed request:
Leave Feedback — Leave customer feedback on your experience with the request you submitted.
After 90 days, you cannot reopen or leave feedback on a request.
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